Overview
Our restaurant’s refund policy aims to ensure customer satisfaction by addressing any concerns or issues regarding the dining experience. In the event that a customer is dissatisfied with their meal or service, we encourage them to bring it to our attention immediately so that we can rectify the situation. Depending on the circumstances, refunds may be offered in the form of a replacement meal, store credit, or a refund to the original payment method. We value our customers’ feedback and strive to make every dining experience enjoyable and memorable.
We strive to ensure that every dish we serve meets our high standards of quality and satisfaction. If you are not completely satisfied with your meal, please bring it to our attention immediately so that we can address any concerns promptly.
In the event that there is a mistake or issue with your order, please notify our staff right away so that we can make it right for you. We are committed to providing excellent customer service and will do our best to resolve any issues to your satisfaction.
Refunds or exchanges may be offered on a case-by-case basis for valid reasons such as food quality, incorrect orders, or similar circumstances. Please speak with a manager or staff member to address any concerns and request a refund or replacement.
Our goal is to ensure that every guest leaves our restaurant happy and satisfied. If you have any feedback or concerns about your experience, please do not hesitate to let us know so that we can improve and provide better service in the future.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
At our restaurant, we want to ensure that every customer leaves satisfied with their dining experience. If you are dissatisfied with your meal for any reason, please inform your server immediately so that we can address the issue promptly. Refunds may be provided in certain circumstances, such as if there was a mistake in your order, the food quality did not meet your expectations, or if there was a service-related issue. Our goal is to remedy the situation quickly and effectively to ensure you leave with a positive impression of our establishment. Please note that refunds will be issued at the discretion of management, and we appreciate your feedback as we strive to continuously improve our services.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have not received your refund after notifying you, please contact us at refund@platofilipinorestaurant.com.
Sale items
Only regular priced items may be refunded. Sale food item/s cannot be refunded unless the issue is from our end when we served it.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@orderplatofilipinorestaurant-com and send your item to our restaurant either in Vancouver or New Westminster branch.
Shipping returns
To return your product (applicable to merch items; gift cards, etc. only), you should bring the product at any of our branch locations or mail your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@platofilipinorestaurant.com for questions related to refunds and returns.
- Plato Filipino Restaurant